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Terms of Service
Revised: Saturday December 16th 2023
CUSTOMER RESPONSIBILITIES:
Please read the following Terms of Service carefully before you agree to
Dog Waste Removal Services from: U PooPy We Scoopy LLC
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UPWS INFORMATION
When servicing your yard U PooPy We Scoopy must be able to access your yard from the outside, wether it be through an open space, gate or door. We're unable to enter through your home to access your yard for our safety and yours.
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TERMS OF SERVICE
U PooPy We Scoopy LLC, is an independently owned and operated
business (“us”, “we” or “our”) that provides Pet Waste Removal
Services to, "Residential" and "Commercial" Properties, you agree
to the following, Terms of Service that govern the sales and
services provided by us (“Services”).
By accepting the “Services” you hire us for, you are bound to these
Terms. The customer understands our ability to provide the
“Services” can be dependent on weather, condition of grass
height, access to your yard which is your own responsibility, and
other unknown outside influences.
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ALLOWING ACCESS INTO SERVICE AREA(s)
If the area is not accessible during the “Service Day”, (locked gate(s) and/or pets in the service area(s)) - (notify us of gate code(s) and or new gate code(s) and guard gated). The customer
will be charged the normal agreed fee for that days Service (traveling time, gas and technicians time) and will resume the next scheduled Service date (we will still have to pick up all of the poop that would have been scooped the prior service date), however; for locked gate(s) we will wait up to 10min., but no longer than 20min. (after the first 10min. a waiting, a fee of $10.00 will be charged to your card on file, if you ask us to wait). All pet(s) must be out of the
service area(s) during the Service time.
*To be determined by management*
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AREA(s) TO BE SERVICED
The service area(s) shall be free of tall grass, leaves, debris and obstacles. If there are any obstacles (patio furniture, boxes, toys and etc.) in the service area(s) we do not move them. Our goal is to make your yard is close to 100% PooP Free as we can. As we continue servicing your yard there will be old PooP that might pop up and we will remove those as well. We can’t clean what we can’t see! If visibility is a concern, you will be notified. We understand that maintaining your yard is a lot of work and it may not always be in the best shape.
If the Service area(s) are unable to be serviced due to Health & Safety reasons you will be notified and cancelled immediately, and you will be charged for that day’s Service as agreed to.
*To be determined by management*
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GAIN/LOSS OF PET
Customers are responsible to notify us of any increase or decrease in the number of dog(s), before the next Service Day (minimum 24hr. prior). Failure to notify “U PooPy We Scoopy” the number of dog(s) may be grounds for termination of Services. If we notice unreported loss(es) or gain(s) of dogs, we reserve the right to increase or adjust your Recurring Weekly or Recurring Every Other Week Service Fee. You will be notified immediately!
*To be determined by management*
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CANCELLATIONS
Please notify us 1 Service Visits "prior" to the Last Service Day being requested. If notified less than 1 Scheduled Services there is a $25.00 Cancellation Fee (under the discretion of management, there may be additional charges). If you signed up for Recurring Services and have not had at least 1 Scheduled completed Service, after your Initial Service, it becomes a One Time Clean-Up and there will be a $20 charge to the card on file.
*To be determined by management*
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SKIPPING A SERVICE
Recurring Weekly Services – When skipping a Service you will still be charged for that Days Service because, we will still need to scoop the Dog Poop on the next Service Day. If you decide to scoop the Dog Poop on the Skipped Service Day, please notify us at the same time of skipping a Service (or you will be charged for that Days Service) and you "Will Not Be Charged" for that skipped Service Day. Skipping more than 2 Services (poop accumulation) there will be an additional fee depending on size of yard & how many dogs you have.
Recurring Every Other Week Services – When skipping a Service you will still be charged for that Days Service because, we will still need to scoop the Dog Poop on the next Service Day. If you decide to scoop the Dog Poop on the Skipped Service Day, please notify us at the same time of skipping a Service (or you will be charged for that Days Service) and you "Will Not Be Charged" for that skipped Service Day. Skipping more than 1 Service (poop accumulation) there will be an additional fee depending on size of yard & how many dogs you have.
*Fee to be determined by management*
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RESCHEDULE
Please notify us 24hrs. prior to your Service Day if you need to reschedule.
(Office Phone: 702-587-7877) If notified less than 24 hrs. prior to your scheduled Service day, we arrive to your Service address, no one is home, gate is locked, unable to enter at the guard gated community, gate code has changed or dog(s) in the Service area, your card on file will be charged for that days Service (as agreed on estimate) and an inconvenience fee of $20.00.
*Fee to be determined by management*
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LEAVES, DEBRIS AND TALL GRASS
We will always do our best to clean your yard the best that we can. We understand that maintaining your yard is a lot of work and it may not always be in the best shape. The Customer understands that it can be very difficult to find dog poop in tall grass or in a yard full of leaves or other debris. If your grass is tall when we come, there may be some dog waste that is missed. We will be back on our next scheduled visit and will get anything that was missed if the yard maintenance is complete. If you find any excessive amount that we missed, please let us know as soon as possible at: Upoopywescoopy@gmail.com and we would greatly appreciate you to include a clear picture of the Dog Waste.
*To be determined by management*
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OFFICE HOURS
Operating Hours:
Tuesday – Saturday 7:00am – 5:00pm
Closed: Sunday & Monday
Holidays Observed:
“U PooPy We Scoopy” does not provide services on
the following days:
Thanksgiving Day, Christmas Day and New Year’s Day
(We may be closed throughout the year, but "All" clients will be notified a minimum of 14 days in advance unless it's an emergency)
*To be determined by management*
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ADD ON FEES
Deodorizer:
Each Service Visit:
Small Yard $5.00
Medium Yard $5.00
Large Yard $10.00
Hose Off’s:
Patio, Deck and Driveways
*Fee to be determined by management*
Artificial Turf:
Depending on the size of the turf
(management to determine the fee upon the assessment of the turf)
COME BACK REQUESTS & WAITING FEES:
Come Back Fee –
On the designated scheduled “Service Day” if there is an open
spot on the schedule to return at your request there will be a
$20.00 charge, to your card on file in addition to your regular
agreed Service Fee.
Waiting Fee –
On designated scheduled “Service Day” once we have texted you
that we have arrived, we will wait up to 10min., but no longer than
20min. (after the first 10min. a waiting fee of $10.00 will be
charged to your card on file, if you ask us to wait).
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BILLING – PAYMENTS – LATE FEES:
***LATE FEES***
***AFTER EACH SERVICE · IF YOUR CARD RETURNS BACK TO US SHOWING INSUFFICIENT FUNDS OR DECLINED CARD, ON THE SAME DAY STARTING AT 5:00pm A $5.00 "LATE FEE" WILL APPLY FOR EACH DAY YOUR CARD RETURNS BACK TO US "INSUFFICIENT FUNDS OR DECLINED" (including your Service Fee due). IT IS YOUR RESPONSIBILITY TO KEEP YOUR CARD UPDATED AT ALL TIMES. IF NO PAYMENT HAS BEEN RECEIVED BY YOUR NEXT SERVICE DAY WE WILL SUSPENDED YOUR SERVICE TILL PAYMENT IS RECEIVED IN FULL. (Possible fees may apply for Pet Accumulation and possible other fees to be determined by management) $5.00 LATE FEES WILL CONTINUE AND ON THE 31st DAY THE LATE FEE IS $25.00 PER DAY AND OTHER FEES MAY APPLY INCLUDING, BUT NOT LIMITED TO LEGAL ACTION & FEES TILL YOUR BALANCE IS
PAID IN FULL.
IF THERE ARE OTHER ISSUES REGARDING YOUR CARD PLEASE CONTACT US IMMEDIATELY AND MANAGEMENT WILL DECIDE AT THAT POINT TO MOVE FORWARD WITH LATE FEES OR NOT***
*Fee to be determined by management*
***BILLING & PAYMENTS***
Your Credit Card or Debit Card must be on file with Jobber (Stripe) by 5:00pm Prior to the Initial Service Day. This is a Charge Card System through “Stripe” which is an online Credit Card Processing System that is integrated with “Jobber” (the CRM that we use for business purposes). It is a safe and secure way of storing your Card online. This will streamline each Service for our Customers. When the Estimate(s) (2 in total: 1. The Initial Clean-Up 2. Recurring Services Estimate or One Time Clean-Up Estimate) are e-mailed to the Customer and we will also send you a “Private Invite Link” to add your Credit Card or Debit Card on file.
Credit/Debit Card Processing Fee per transaction:
Recurring Weekly Services: $0.75
Recurring Every Other Week Services: $1.50
One Time Clean-Up - You will receive 1 Estimate by email for your "Approval". There is a 50% deposit required at least 24 hours Prior to your Service Day. You will be sent an Invoice to make the payment on the "Client Hub". Once the Service Day has been scheduled, U PooPy We Scoopy will go out on the scheduled day to the requested address and will assess your yard before starting Services on the yard. If anything is different from what is on the Approved Estimate, we will notify the Customer first, before any work is started. If the customer is not in agreement and we do not Service the yard there is $25.00 non refundable fee (advance preparation, gas and time). If we are in agreement then the 50% deposit is applied towards the balance, due immediately after the One Time Clean-Up Service has been completed. If we decide not to Service the yard for whatever reason then the 50% deposit is returned back to the customer.
*To be determined by management*
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PRIVATE POLICY
We may collect personal information from you on our Sites or through any other digital or personal communication with you. Information collected by us is voluntarily provided by you and may include information such as your name, email address, phone number, and physical address. Our sites may collect general information about the service you are requesting such as the type of property, area needing Service, the type & number of dogs you have and general information about your dog’s behavior. We collect limited information about you in order to provide you with our Services. We use personal information about our users for a variety of purposes related to our business, your information is for:
“U PooPy We Scoopy” use only. We will never sell your information or send it to third parties.
We may provide user information to third-party service providers or vendors for purposes of, including without limitation, processing your payments or sending information to you, data tracking, maintenance or development of our System. We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims or as otherwise required by law.
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REVISIONS
U PooPy We Scoopy provides the above Services to you subject to the Terms, which may be amended from time to time without notice to you. Amendments will be effective upon our posting of such updated Terms to our website. We recommend you visit the Sites to review any changes in our practices. Your continued use of our Services shall constitute in these Terms of use may also be superseded by provisions or notices published elsewhere on our site.
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YOUR CONCERNS
If you have any concerns about any material on our Site, please contact us by email at: Upoopywescoopy@gmail.com
*PLEASE NOTE WE TAKE PHOTOS OF ONLY THE SERVICE AREA(S)* (INITIAL VISIT ONLY) BEFORE & AFTER AND THEY ARE UPLOADED TO YOUR ACCOUNT OR MAY BE USED FOR ADVERTISING PURPOSES (photos are edited)
THANK YOU FOR AGREEING TO:
"U PooPy We Scoopy"
TERMS of SERVICE